Clarity Mental Health & Recovery (a DBA of Illahee Home Corp)
Effective date: November 1, 2026
Web address: https://claritymhr.com/sms-privacy
Part 1: SMS Privacy Policy
This SMS Privacy Policy (“Privacy Policy”) explains how Clarity Mental Health & Recovery, a DBA of Illahee Home Corp (“Clarity Mental Health & Recovery,” “we,” “us,” or “our”), collects, uses, and protects your information in connection with our text messaging (SMS) program. It applies to text messages sent to or received from Clarity Mental Health & Recovery. It is the single privacy policy that applies to our SMS program.
1.1 Who we are
Clarity Mental Health & Recovery is a DBA of Illahee Home Corp, 1155 N State St #522, Bellingham, WA 98225. Our website is claritymhr.com (https://claritymhr.com).
1.2 Information we collect
For our SMS program, we collect and keep:
- Your mobile phone number;
- Your name, and the contact details you give us so we can reach you;
- Your SMS opt-in consent, including the date, time, and method by which you agreed to receive text messages, and any later opt-out (STOP) request;
- The content of the text messages we send you and the replies you send us (such as confirming, rescheduling, or canceling an appointment); and
- Message delivery information, such as whether a message was delivered.
1.3 How we use your information
We use this information only to operate our SMS program and to serve you as a client or prospective client, including to:
- Send appointment reminders and confirmations;
- Help with scheduling, rescheduling, and cancellations;
- Send care coordination messages, such as requests to call us, notices that paperwork or an update is ready, or other logistical messages about your care with us;
- Respond to your replies and to HELP requests;
- Honor your opt-out requests and keep records of your consent as required by law and carrier rules; and
- Keep our messaging secure and compliant with applicable laws.
1.4 No sharing or sale of mobile numbers or SMS opt-in consent
We do not sell, rent, or share your mobile phone number or your SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Any broader information-sharing language in our other policies excludes text messaging opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.
1.5 Service providers
We use a messaging platform provider (such as Twilio) and wireless carriers to transmit our text messages. These providers handle your phone number and message content only as needed to deliver our messages for us. They are not permitted to use your mobile number or opt-in consent for their own marketing. We may also disclose information when required by law or to protect health, safety, or legal rights. This does not change the commitment in Section 1.4.
1.6 Protected health information (HIPAA) and what we put in texts
We take your privacy seriously and design our texts with the Health Insurance Portability and Accountability Act (HIPAA) in mind. Text messages are not a fully secure way to communicate. For that reason, we keep text messages to the minimum necessary and do not include detailed protected health information (PHI), such as diagnoses, treatment details, medications, test results, or clinical notes, in our texts. Our texts are limited to items like appointment dates and times, scheduling requests, and general instructions to contact us. Please do not send detailed health information to us by text. If you need to discuss clinical matters, please call us or use a secure method we provide.
Information we hold about your care is handled under our Notice of Privacy Practices and applicable federal and state law. This SMS Privacy Policy covers the text messaging program only.
1.7 Consent is voluntary
Agreeing to receive text messages is optional. You do not have to agree to receive text messages to receive services from us, and we will not make it a condition of care or of any purchase. You can use other contact methods, such as phone or email.
1.8 Retention and security
We keep SMS-related records, including consent records, for as long as needed to run the program and meet legal, regulatory, and carrier requirements, and then delete or de-identify them. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure.
1.9 Your choices
You can stop text messages at any time by replying STOP. You can also contact us at max@claritymhr.com to ask about, correct, or request deletion of your information, subject to our legal record-keeping obligations. If you opt out, we may keep a record of your opt-out so we do not text you again.
1.10 Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated. Updates will be posted on this page.
Part 2: SMS Terms & Conditions
2.1 Program name and description
Program name: Clarity Mental Health & Recovery Text Messaging (“Clarity MHR Texts”).
Program description: By opting in, you agree to receive text messages from Clarity Mental Health & Recovery (a DBA of Illahee Home Corp) at the mobile number you provide. These messages are for appointment reminders and confirmations, scheduling and rescheduling, and care coordination. They are not marketing or promotional messages.
2.2 How to opt in
You opt in by giving your mobile number and agreeing to receive text messages from us. This may be done through a form on our website or an intake form that includes an SMS consent statement, or by telling us you wish to receive texts and confirming your consent. Consent is voluntary and is not a condition of receiving services or making a purchase. By opting in, you confirm that you are the subscriber or the regular user of the mobile number provided and are authorized to consent.
2.3 Message frequency
Message frequency varies based on your appointments and care coordination needs.
2.4 Costs
Message and data rates may apply. Your mobile carrier may charge you for the messages you send and receive, depending on your plan. We do not charge for the text messages themselves. Please contact your carrier for details about your plan.
2.5 How to opt out: STOP
You can cancel the SMS service at any time. Text STOP to any message we send you. After you send STOP, we will send you one confirmation message, and you will receive no further text messages from us unless you opt in again. You may also use other opt-out words, such as CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL. You can also ask us to stop by emailing max@claritymhr.com.
2.6 How to get help: HELP
Text HELP to any message we send you for help. You can also contact us at max@claritymhr.com or by mail at 1155 N State St #522, Bellingham, WA 98225.
2.7 Supported carriers; carrier liability
Our text messaging is available on most major U.S. wireless carriers. Carriers are not liable for any delayed or undelivered messages. Message delivery depends on your carrier, device, signal, and other factors outside our control, and we cannot guarantee that every message will be delivered on time or at all. Please do not rely on text messages alone for urgent matters. Contact us directly if you have questions about an appointment.
2.8 Not for emergencies; health information in texts
Text messages are not monitored for emergencies and must not be used to seek urgent or crisis help. If you are experiencing a medical or mental health emergency, call 911. If you are in crisis, you can call or text 988 (the Suicide & Crisis Lifeline) at any time. As described in our Privacy Policy above, we do not include detailed protected health information in texts, and we ask that you not send us detailed health information by text.
2.9 Privacy
Your privacy matters to us. Please read Part 1 of this page (our SMS Privacy Policy, at https://claritymhr.com/sms-privacy). We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
2.10 Changes to your number; keeping your information current
If you change or give up your mobile number, please tell us so that we do not send messages to a person who has your old number. You can reply STOP from your old number or email us.
2.11 Changes to the program or these terms
We may change or end the SMS program, or update these Terms, at any time. Updates will be posted on this page with a new effective date. If you keep receiving texts after a change, you accept the updated Terms, and you may opt out at any time by texting STOP.
2.12 Effective date
These Terms are effective November 1, 2026.
Contact us
Clarity Mental Health & Recovery (a DBA of Illahee Home Corp)
1155 N State St #522
Bellingham, WA 98225
Email: max@claritymhr.com
Website: claritymhr.com (https://claritymhr.com)
For help by text, reply HELP. To stop messages, reply STOP.
© 2026 Illahee Home Corp, dba Clarity Mental Health & Recovery. Effective November 1, 2026.
